How ok11 Handles Your Personal Data
At ok11, your privacy is built into every part of your account experience. This policy explains exactly what data we collect when you open an account, how we...
What This Privacy Policy Covers
This policy applies to all data collected through ok11.casino, including account registration details, session activity, and payment records processed via JazzCash, Easypaisa, SadaPay and Raast. We operate under applicable data protection frameworks where local law permits. Data collected during deposits or withdrawals through these Pakistani payment rails is handled in accordance with our security protocols and is never shared with third parties
for marketing purposes without your explicit consent. If you access ok11 from a supported region of Pakistan, this policy governs how your information flows through our systems from the moment you start your account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why You Can Rely on This Policy
Our privacy framework is reviewed regularly to reflect changes in how our platform handles Pakistani payment data and account records. These signals show how we keep your information secure and your choices...
Data Minimisation
We collect only the data your account actually needs. Payment references from JazzCash and Easypaisa are stored for transaction verification only, not for profiling or resale to third parties.
Encryption at Rest
All account credentials and payment identifiers are encrypted when stored on our servers. This applies equally to Raast transfer references and SadaPay account details linked to your profile.
Access Controls
Only verified ok11 staff with a legitimate operational need can access your account data. Access logs are retained and audited so we can trace any query back to its source.
Retention Limits
We keep your data for as long as your account is active and for a defined period after closure, as required by financial record-keeping obligations in supported regions. After that window, data is purged.
Consent Management
Your marketing consent is stored separately from your account data. You can withdraw it at any time from your account dashboard without affecting your ability to deposit or withdraw.
Policy Review Cycle
We review this privacy policy on a scheduled basis and notify active account holders of material changes by email before those changes take effect, giving you time to review and respond.
How This Policy Aligns Across ok11
Our privacy commitments are consistent whether you interact with our slot lobby, sportsbook markets, or live casino tables. The same data standards apply across every section of ok11.casino...
| Slot Lobby Sessions | Session data from your slot activity is anonymised after 30 days and is not linked to your payment method records. |
|---|---|
| Sportsbook Activity | Bet history is stored under your account ID and is available to you in full via the account portal at any time. |
| Live Table Records | Live casino session logs follow the same retention schedule as all other activity data and are subject to the same deletion rights. |
| Deposit Records | JazzCash and Easypaisa deposit confirmations are retained for the legally required period and then removed from active storage. |
| Withdrawal Logs | SadaPay and Raast withdrawal references are kept for verification purposes and are never shared outside ok11's payment processing systems. |
| Account Registration | The information you provide when opening your account is held securely and used only for identity verification and account management. |
| Marketing Preferences | Your communication preferences are stored independently and respected across all channels, including SMS, email and in-app notifications. |
Key Elements of Our Data Approach
Our approach to data protection is built around clear principles that govern every layer of your account. These elements define how your information is handled from...
Lawful Basis for Processing
Every category of data we collect has a defined lawful basis under applicable frameworks. We do not process your information beyond the purposes stated in this policy without seeking fresh consent.
Third-Party Processors
Where we use third-party services to process payments or verify accounts, those processors are bound by contractual data protection obligations that mirror our own standards.
Cross-Border Data
Data transfers outside Pakistan, where they occur, are subject to appropriate safeguards. We document every such transfer and make that documentation available on request.
Cookie and Tracking Policy
Our site uses functional cookies necessary for account sessions and optional analytics cookies. You can manage your cookie preferences from the settings panel without affecting core account functionality.
Breach Notification
In the event of a data breach affecting your account, we aim to notify you and relevant authorities within the timeframes required by applicable law in supported regions.
Children and Accounts
Our platform is not directed at minors and we do not knowingly collect data from underage individuals. Accounts identified as belonging to minors are closed and associated data deleted promptly.